If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The team behind TiffanyLuck is made up of real people with the authority to look into your account, review transactions, correct errors, and escalate anything that needs a second set of eyes. You will not be passed between departments indefinitely — whoever picks up your message is there to see it through.

What to include when you write to us

The single most effective thing you can do to get a resolution in one exchange is to give us enough to work with straight away. Let us know the username or email address registered to your account, a clear description of what happened, and — where relevant — the date and approximate time of the event in question. If your query relates to a payment, include the transaction reference if you have it. If it concerns a specific game, name the game and the provider. The more precisely you describe the situation, the less time we spend asking follow-up questions and the more time we spend actually resolving it.

You can reach us through the contact channels listed on this page. Once your message arrives, it is logged and assigned. You will receive a confirmation so you know it has not disappeared into a void. From that point, the person handling it will work through the details and come back to you with either a resolution or, if more information is needed, a specific question rather than a generic holding reply.

Complaints, responsible gambling requests, and security

If you feel your concern has not been handled fairly — whether that is a disputed withdrawal, a bonus that was not applied correctly, or anything else where you believe we have fallen short — you have the right to raise a formal complaint. A formal complaint is treated differently from a routine query: it is documented, reviewed at a senior level, and responded to with a written outcome. If you remain unsatisfied after that process, your complaint can be referred to the Anjouan Gaming Authority, the licensing body that governs our operations under licence number ALSI-202505034-FI2.

Requests relating to deposit limits, cooling-off periods, and self-exclusion are handled with particular care. If you contact us about any of these, we treat the request as urgent. We will not ask you to wait, and we will not try to talk you out of it. These are protective measures and we take our responsibility around them seriously. If you are based in the United Kingdom, you are fully supported in reaching out to us on any of these matters.

Finally, a word on security. We will never ask you to share your password, your full payment card number, or any one-time verification code via email or chat. If you ever receive a message claiming to be from us that asks for any of these things, do not respond to it — contact us directly through the channels on this page so we can investigate. Protecting your account is a shared responsibility, and we will always do our part.